Good to know
Information about the prices and your stay in our holiday apartments
Included in the price
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- Fully equipped kitchen (oven, dishwasher, coffee machine)
- Hand towels and bath towels, bed linen
- Use of the sauna
- TV and WLAN
- Depot for ski equipment
- Parking places outside the hotel
Breakfast pastries: You can get fresh breakfast pastries, rolls or bread at the local bakery “Steffl-Bäck”. This is located in the center of Haus im Ennstal, just a 5-minute walk from your holiday apartment or cottage.
Cancellation policy
Should you be unable to embark on your planned holiday, and if we are able to rebook the apartment following a prompt cancellation, no cancellation fees shall apply. Insofar as this is not the case, the following cancellation conditions apply: In case of cancellation up to 1 month before arrival 40%, until 1 week before arrival 70%, placed in the last week before arrival, 90% of the total price charged. If the cancellation is only on day before arrival, the entire amount will be charged.
There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG. For all other details concerning bookings and reservations, the Austrian Hotel Contract Conditions apply, as per the declaration of Association of Accommodation Providers of 15.11.2006.
TIP: Take out an insurance which provides cancellation cover also in case of COVID-19illness despite pandemic status.
Arrival and departure
Your apartment/cottage is obtainable from 3.00 p.m. You may check in to your apartment/cottage starting at 10.00 a.m.
Please note that in winter 2021/22 the 2G rule will come into force, i.e. we will then only be able to receive vaccinated or convalescent people (with presentation of the green passport), because it is expected that the possibility of free testing will no longer exist.
Payment
For a binding booking a deposit over 10% of the total price is required. The remaining payment must be made before arrival by bank transfer to the following account:
Raiffeisenlandesbank Oberösterreich
BIC RZOOAT2L
IBAN: AT23 3400 0008 0444 3552
Minimum stay
3 nights or 7 nights in the main holiday season (in winter only Sat-Sat)
Minimum occupancy
In the apartments in the main holiday season (Christmas / New Year, February, July, August) is a minimum occupancy of 4 persons. With an occupancy of only 2 or 3 people the price for the 4-person occupancy is calculated.
Pets
Are welcome. No extra costs. Please announce when booking.
